SOTI MobiControl helps reduce device downtime and training cycles for DAO Group by 50%, after implementation. DAO Group reports increased productivity and cost savings as a result of the implementation.
DAO Group is a computer systems company providing software and hardware to the Direct Store Delivery (DSD) industry. With enterprise technology growing more sophisticated as DAO’s customers expand their businesses the MobiControl suit of products helped to reduce device provisioning and customer training times by 50%.
The overall effect was more time for DAO to focus on customer relationships, rather than time-consuming customer training and provisioning. DAO is growing rapidly and this reduction in time spent in other areas helped them to continue its forward motion in growth sectors.
“Before utilizing SOTI MobiControl, it was tedious and time-consuming to troubleshoot multiple devices at multiple locations,” said Jorge Ortiz Sr., Managing Partner, and CEO at DAO Group. “With SOTI’s technology, we now have the capability to remotely and immediately troubleshoot and update devices in the field, giving ourselves and our customers peace of mind. This has given us the time to pursue other initiatives and grow our business.”
Prior to SOTI implementation, DAO Group had been required to provide software updates and troubleshoot device issues on-site. There was the need to connect each device manually causing a large portion of the day just going from device to device to pinpoint the problem.
SOTI MobiControl allows the company to update software remotely, and during off-peak hours. Critical issues with hardware can be addressed within ten minutes of the problem occurring. This is substantially reducing downtime for staff, due to long hours spent diagnosing device issues.
“With SOTI MobiControl capabilities, our clients can manage multiple mobile devices and intelligent IoT endpoints. By simplifying and streamlining the device provisioning and customer training processes with remote capabilities, SOTI MobiControl allowed DAO Group to onboard more customers while continuing to provide an excellent client experience,” said Shash Anand, SVP of Product Strategy at SOTI.
For the past 8 years, I have been writing about embedded technologies, added to my technical, academic, and medical editorial experience, with companies like Elsevier and Cambridge University Press. I tell people to read what I write, not try to pronounce my last name. I am always available for comments and suggestions you can reach me at email@example.com and I promise I will take the time to reach back out to you. I live in the North East with my wonderful family.